Bullying and Harassment Awareness

Workplace Safety, Compliance & HR Essentials  

Course Details

This training course offers a clear and practical guide to understanding, recognising, and addressing bullying and harassment within the hospitality industry.

You will explore how harmful behaviours can appear in kitchens, cafes, restaurants, hotels, and catering environments often emerging under pressure or being dismissed as “just banter.”

Through this course, you will learn to:

  • Identify early signs of bullying and harassment.
  • Understand the serious impacts these behaviours have on individuals, team morale, and business reputation.
  • Navigate the legal responsibilities of employers, managers, and employees.
  • Confidently report and respond to concerns when they arise.

The training also highlights the importance of fostering safe, respectful, and inclusive workplaces, making it essential for everyone in the food and hospitality sector, from frontline staff to senior leaders.

Course Aims

To equip hospitality and catering professionals with the knowledge, awareness, and practical tools to recognise, prevent, and respond to bullying and harassment in the workplace, creating safer, more respectful, and inclusive working environments.

Course Objectives

By the end of this course, learners will be able to:

  • Define what constitutes bullying and harassment in a workplace context.
  • Distinguish between direct and indirect behaviours and identify different types of bullying and harassment.
  • Understand the legal rights and responsibilities of both employers and employees.
  • Recognise who may be more vulnerable to bullying and harassment, and why.
  • Describe the emotional, psychological, and professional impact these behaviours can have on individuals and teams.
  • Identify the warning signs and patterns of bullying and harassment.
  • Respond appropriately if they or a colleague is being bullied or harassed.
  • Understand how to report concerns formally and informally.
  • Learn how leadership, team culture, and workplace practices can prevent bullying and harassment.

Course Curriculum

  • Introduction
  • What is bullying?
  • What is harassment?
  • Employer and employee responsibilities
  • The prevalence of bullying and harassment

  • Direct and indirect behaviour
  • Types of bullying
  • Scenario: Indirect bullying
  • Types of harassment
  • Scenario: Harassment related to pregnancy

  • Who may be vulnerable to bullying and harassment?
  • The consequences of bullying and harassment
  • How it affects the individual
  • The impact of bullying and harassment on the workplace

  • Recognising the signs of bullying and harassment in the workplace
  • Why does bullying or harassment happen?

  • Employer duty of care
  • Manager responsibilities: Leading by example

  • What to do if you are being bullied or harassed
  • How to report concerns (formally and informally)
  • Prevention strategies and culture building
  • Encouraging psychological safety
  • Summary

  • Responding to bullying and harassment 12 Assessments

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Related Organisations

ACAS (Advisory, Conciliation and Arbitration Service)
Citizens Advice Bureau
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