Purpose
This Complaints Policy aims to ensure that all client concerns and complaints are handled with respect, dignity, and compassion. At Food Compliance HQ, we are committed to providing an exceptional service experience and value feedback from our clients as it helps us identify areas for improvement.
Scope
This policy applies to all clients who use Food Compliance HQ services and wish to express dissatisfaction with any aspect of the services received. It is the responsibility of all Food Compliance HQ staff to adhere to the guidelines outlined in this policy.
Definition of a Complaint
A complaint is defined as an expression of unhappiness or dissatisfaction by a client regarding any part of the services provided by Food Compliance HQ.
Policy Statement
Food Compliance HQ is committed to responding quickly and appropriately to any concerns or complaints raised by our clients. Our approach involves the following steps:
- Acknowledgement: All complaints will be acknowledged promptly upon receipt.
- Investigation: Our team will thoroughly investigate each complaint to understand the cause of dissatisfaction. Investigations will be conducted according to our internal policies and procedures.
- Documentation: Complaints and their investigations will be documented for future reference and to improve our service delivery.
- Response: An appropriate response will be issued to the client, outlining the actions taken within an agreed timescale. Where applicable, an apology, resolution, or explanation will be provided.
- Continuous Improvement: We regularly review client feedback and proactively address any underlying issues found during complaint investigations. Our goal is to enhance client satisfaction by implementing necessary improvements.
Client Responsibility
Clients are encouraged to contact Food Compliance HQ if they experience any dissatisfaction or have concerns about the services received. By raising issues promptly, we can investigate and resolve them efficiently.
Contact Information
We welcome you to contact us by:
- Email: support@FoodComplianceHQ.com
- Telephone: 0330 133 9530
Your feedback matters. We are committed to delivering high-quality service while addressing concerns with professionalism and care.