Working in pubs, bars, and nightclubs means facing conflict in fast-paced settings. This course gives staff the skills to safely prevent, manage, and resolve incidents with confidence and professionalism.
CPD/CE Points: 60 Mins
Assessment: 10
Pass Rate: 80%
Working in pubs, bars, nightclubs, and other licensed venues means operating in dynamic, high-pressure environments where alcohol, crowds, and late-night trading can quickly turn minor issues into major incidents. Staff are often on the front line of conflict, facing everything from customer disputes and verbal abuse to harassment, intoxication, and disorderly behaviour. Without the right preparation, these situations can escalate rapidly, placing both staff and customers at risk.
This course equips hospitality professionals with the knowledge, skills, and confidence to prevent, manage, and resolve conflict in a safe, professional, and legally compliant way.
To equip hospitality staff with the knowledge, skills, and confidence to prevent, manage, and respond to conflict in licensed premises, ensuring a safe and legally compliant environment for both customers and staff.
Ensuring a safe space for everyone
10 Assessments
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QUALITY ASSURED: Our courses are researched and developed around the UK food and health and safety guidelines.
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